SCM has opened a new subsidiary in the Slovenian town Trzin, near Ljubljana in January, aimed at providing a direct, punctual and specialised sales and service support to woodworking businesses in Slovenia and Serbia.
In addition, this subsidiary will work alongside and provide even more efficient support to the dealers already operating in Croatia and Bosnia.
This subsidiary is reportedly SCM’s first in the Balkans, where the wood furnishing industry has recorded positive growth and includes businesses that are increasingly technologically advanced.
The facility will have a 1,500m2 Technology Centre that offers a range of the latest SCM innovations, with machinery and services in line with the production requirements of this market, from the joinery workshop to large furniture industries, right up to windows and doors and timber construction which is recording strong and continuous growth throughout the region.
There are also considerable advantages for customer care: The client can take advantage of more punctual after-sales support both with regard to technical maintenance and management of spare parts, as well as having rapid access to the numerous digital services enabled by SCM’s IoT platform, Maestro connect for a more efficient proactive and predictive assistance.
“With the opening of this new branch, businesses in the industry will benefit from an all-round commercial and technical partnership,” said Lorenzo Trolese, SCM country manager for Balkans area.
“Our team, which will continue to grow, even in the coming months, with the addition of new sales and services resources, can provide the client with all the support, consulting and training needed to optimise its production processes. This represents a huge leap in quality for this market because it can continue along a direct line and an ever more efficient and direct service, from pre- to post-sales.”