To better respond to their Asia-Pacific customers’ production needs and issues, HOMAG has set up the new APAC Hotline to provide shorter response time by their specialists in the same time zone.
Previously, HOMAG has a hotline based in Germany for global service. However, this meant that Asia-Pacific customers had to establish an online connection to Germany in a different time zone for remote diagnostics. The problem of different time zone is eliminated with the establishment of HOMAG APAC Hotline.
“APAC Hotline is an organisation consisting of qualified and competent engineer specialists with many experiences in their respective fields who are ready to help customers in Asia-Pacific quickly when they have any problem with their machines or software via online connection. In short: professional service in your time zone,” explained Ilham Perdana, project manager of APAC Hotline.
“No matter where our customers are located in Asia-Pacific, our customers only need to connect with the usual connections including email, telephone or on our digital solution applications, after which a quick assistance will be performed remotely.”
According to Perdana, the hotline will receive all questions pertaining to the topic of mechanic, control, electricity, process engineering on the machine and any software issues.
Customers can contact HOMAG local representatives first by using email, telephone or various digital solution applications. After establishing contact, the HOMAG specialist, whether from the local team or from the APAC Hotline, will take the customer’s request to work out a solution.
APAC Hotline consists of engineer specialists from HOMAG Asia based in Singapore, HOMAG Australia and HOMAG India, and hence the operational hours of APAC Hotline stay within this region.