DIEFFENBACHER has strengthened its ability to serve customers in Thailand with the opening of a new spare parts warehouse near Suvarnabhumi International Airport in Bangkok. The warehouse will help satisfy increased demand resulting from five new DIEFFENBACHER plants commissioned in Thailand since March 2017. An additional plant is scheduled to start up this year.
The new warehouse is supervised by DIEFFENBACHER personnel at the company’s site in Kuala Lumpur, Malaysia. At the Bangkok warehouse, two Thai-speaking service technicians support clear communication with customers and fast response times. Another advantage of the new location: Framework agreements for customer-specific storage and other services are now possible. Furthermore, parts can be invoiced in Baht, the Thai currency.
With the new spare parts warehouse, DIEFFENBACHER also offers express delivery service in Thailand. To minimise customer downtime, a selection of failure-critical and common spare parts is always available. If ordered before 10 a.m., these “express” parts are shipped the same day. This provides Thai customers with the best possible support.
Additional services at the new site in Bangkok include individual spare parts packages, including issuing of all necessary export and import documents, and inventory management services such as on-site inspection of spare parts inventory, status and outflow checks and advice on optimal stocking. Plant inspections and process optimisation complete the service offer.