Altendorf Group introduces new service app for end consumers

myALTENDORFGROUP app provides machine documentation and training videos, and a chat or video support in times of machine malfunction

The Altendorf Group has recently launched a new digital and direct channel to their services, called myALTENDORFGROUP app. This new application responds to the industry’s demands for digitalisation in the production environments and processes, to increase efficiency and availability.

Altendorf explained in a press release that after registering, customers can directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.

For instance, if the Altendorf sliding table saw or the Hebrock edgebanding machine is malfunctioning, the carpenter can use the application to contact an Altendorf service technician directly via chat or video support.

Spare parts can also be requested and ordered directly via the application, and with the help of the displayed service history, it is easy to access all past service cases.

“The new myALTENDORFGROUP app makes it even easier for our customers to contact us. We can provide direct assistance via video support and thus contribute to fast machine availability. Of course, personal contact with our customers is always a central priority for us, so the app is an extension of our existing personal customer communication,” said Jörg Woestkamp, head of service at the Altendorf Group.

The application will also be made available to Altendorf Group dealers worldwide as their own support tool.

The myALTENDORFGROUP app is available now on iOS and Android devices.